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Costa Rica

Tech Specialist, Netwk Svcs Maintenance


Costa Rica, Costa Rica

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We are looking for Network engineers with either Security background or Data LAN/WAN knowledge that will focuses on continuous operations, incident, change and problem management of the supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customers’ production environment while maintaining highest level of security compliance and achieving a high level of customer satisfaction.

This position mainly focuses on managing and maintaining network devices and supporting other technologies such as: F5 and Load Balancers • Juniper SRX • HPN Switching & Routing • Checkpoint • ASA • VPN and is an ideal opportunity to understand the global enterprise IT environments and the key factors that keep them operational

Roles and Responsibilities:

1. Build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams
2. Good awareness of the customers’ business and in-depth knowledge of the customers’ environments and support processes
3. Complying with the ITIL standards by observing the Incident Management lifecycle processes.
4. Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
5. Support and assist the Team Technology Lead for documentation libraries for the area of your expertise.
6. Ensuring compliance with internal documentation standards; also accountable for updating the documentation
7. Documentation: Update diagrams, processes and procedures, guides and any other file required by the account.

Key Competencies and Skills:

Required Skills:
Required Skills Network Data
1. Expert Knowledge in Three or more and Competent Knowledge across an additional Three or more of the following technologies: F5, Riverbed, Switching & Routing (Multivendor), Infoblox, NetScout, Wireshark.
2. Should have at least CCNA up to date (CCNP desirable).
3. CompTIA+, Juniper or other vendor’s certifications desirable.
4. Without a degree, three additional years of relevant professional experience (5+ years in total).
5. Must be able to demonstrate excellent troubleshooting and problem-solving skills.
6. Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.

1.Expert knowledge in three or more multivendor technologies and competent knowledge across the following platforms and technologies: F5 Load Balancers, Juniper SRX Firewalls; Cisco and HPN Switching & Routing, Cisco ASA Firewalls and VPN Technology, Checkpoint Firewalls and Infoblox.
2. Should have at least CCNA up to date (CCNP desirable).
3. Minimum of three years of demonstrated experience in similar positions working in complex multivendor network environments understanding customer’s business flow.
4. Must be able to demonstrate excellent troubleshooting and problem-solving skills.
5. Excellent understanding of ITSM\ITIL processes, preferably ITIL trained

Desired Skills:

1) Strong interpersonal and communication skills
2) Good analytical and troubleshooting skills
3) Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
4) Provide on-call support within a structured rotation if the business requires it.
5) Schedule Flexibility

Education and Qualifications:

Education and qualifications
Required: CCNP or similar, F5 LTM / GTM / APN / checkpoint / Fortinet / Juniper
Required: Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications

Additional Information: