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Malaysia

Staff Associate, Work Center Technical Support

Location:

Cyberjaya, Malaysia

Ref #:

151306

Date published:

21-Jun-2017
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Universal Agent (UA) will perform a multi-functional maintenance role in support of MIS, BVOIP, vGCSC, LNS and conferencing product and skilled in handling US customer base. The Universal Agent (UA) will be the first point of contact for AT&T’s Customers whether the issue is proactively detected or reactively called in by the customer. In order to perform this function, a multitude of tools, processes, telephone and systems will be utilized in order to bring the issues to resolution.

Selected candidate is required to work during US hours.

Roles and Responsibilities:

Universal Agent (UA) will perform a multi-functional maintenance role in support of MIS, BVOIP, vGCSC, LNS and conferencing product and skilled in handling US customer base. The Universal Agent (UA) will be the first point of contact for AT&T’s Customers whether the issue is proactively detected or reactively called in by the customer. In order to perform this function, a multitude of tools, processes, telephone and systems will be utilized in order to bring the issues to resolution.

Key Competencies and Skills:

• A quick learner who enjoys working in a fast-paced, team environment to solve problems creatively.
• A self-motivated, resourceful individual who takes initiative.
• Strong verbal and written communication skills in English and a solid understanding of Windows applications such as MS Outlook and Internet Explorer.
• A committed and accountable individual.
• Problem solving, able to work under pressure with perfect time management.
• Preferably with CCNA internetworking technologies knowledge
• Successful candidate will be required to work in shift.

Education and Qualifications:

Excellent problem solving, Communication and presentation skills, Must have a strong command of the English language (verbal & written, technical & interpersonal)
• Strong customer care experience in dealing with business customers especially in Telco, ISP or Help Desk experience or knowledge