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United Kingdom

Operations Run Engineer


Erskine, United Kingdom

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The Integrator Solutions team is uniquely positioned to expand AT&T's market leadership – directly and via strategic global partnerships – through the delivery and evolution of our integrated solutions at the high end of the market, accelerating the growth of our revenue and margin performance, driving improvements in our end-to-end customer experience...and more.

As an Operations Run Engineer, you will provide on-site Network support – LAN, WAN, and datacenter components. The objective is to provide rapid support for ALL high severity network outages 24X7. The team will also focus on all tasks related to improving LAN/WAN network engineering delivery of services. You will work as part of a team to review requirements and develop solutions that address the client’s needs. Lead creation of the necessary engineering and documentation, oversee schedule and implement.

Performs network engineering planning assignments relating to implementation, operation and maintenance of new or existing network hardware or software products/systems. Designs and tests features for network compatibility. Integrates need assessments, estimates cost, plans projects, and plans implementation, operation, and maintenance of product deployment for upgrade of networks.

Roles and Responsibilities:

• Provides On-site support for network incidents that require hands and eyes at client facility to assist with troubleshooting, log captures, simple cable/patch changes, or device reboots.
• Works assigned projects in the area of LAN, WAN, datacenter. May be building new infrastructure or making changes to existing networks.
• Works with client to understand requirements and develop solutions.
• Creates the necessary network engineering configurations and or designs for the project.
• Works with the client and other technical teams to schedule implementations. May participate or need to support the Change.
• Be proactive to anticipate issues or situations which impact service availability and project delivery time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
• Provide all necessary network and project documentation.
• As necessary, work with the client and Support teams to diagnose and correct problems that may have resulted from changes.
• Actively participate in meetings pertaining to requirements discussions, project management, and all staff meetings.
• Develops plans and/or designs Network requirements and standards. May manage installation.
• Responsibilities include translating customer requirements into functional specifications and Vendor selection.
• Provides technical support to Transport, ITA, External Vendors, Supplier Management, Division, Central Office Planning, alarm engineering, power engineers, OSWF, Project Management, and external customers.

Key Competencies and Skills:

Required Skills:

• Extensive knowledge of LAN and WAN technologies within large scale enterprise network environments including but not limited to BGP, OSPF, Static Routing, VRF, VRRP, STP, VLANs
• Predominantly Experienced with HPE Comware/H3C and Cisco Routing & Switching technologies along with Cisco Wireless, ASA, Juniper SRX Series, F5 BIG IP LTM, CheckPoint Firewalls, Fortigate Firewalls, FortiManager and FortiAnalyzer products, Tipping Point IPS, Riverbed Steelheads & Aruba Wireless.

1) SC security clearance required
2) UK National
3) Must have at least 3-5 years network experience.
4) Cisco CCNP or other equivalent professional level of certification
5) Knowledge of Cisco or HP routers and switches technologies is a must.
6) Knowledge in at least one more technology (Load balancers, proxy servers, wireless, voice etc.)
7) Sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
8) Degree in Computer Science, Telecommunication or equivalent.
9) Fluent in English.

Desired Skills:

• Good analytical and troubleshooting skills
• Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
• Network Address Translation (NAT) and Port Address Translation (PAT)
• IPS/IDS understanding
• Working knowledge of data communications: premise cabling (Cat5/6), fiber optics, and peripherals.
• Proven experience leading complex network issue resolution
• A thorough understanding of network design and components associated with LAN, WAN, and Datacenter environments.
• Must be able to create detailed multi-vendor design and configurations. Working knowledge of Command Line instructions.
• Familiarity with the TCP/IP protocol stack, how information flows between the layers and what that means in an Enterprise and Data Center network environments.
• Proficient with Visio, Excel, and other MS Office products.
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes.

Education and Qualifications:

• Certification: HP ASE, HP MASE, CCNP Security, Checkpoint CCSA/CCSE
• Juniper JNCIA / JNCIE, Fortinet / Fortigate