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Bilingual Customer Service Representative, Credit & Collections (GDL)


Guadalajara, Jalisco, Mexico

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Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, we’ll also rely on you to provide top-notch service. You’ll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Roles and Responsibilities:

• Ability to deal with a variety of customers.
• Ability to explain and sustain different charges on bills.
• Ability to create a sense of urgency on our customers to help them get current on their accounts.
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative

Key Competencies and Skills:

1. Positive Service Orientation
2. Effective Communication & Responsiveness
3. Negotiating and Overcoming Objectives
4. Knowledge of Computers & Technology
5. Following Policies & Procedures
6. Problem Solving & Learning Orientation

Education and Qualifications:

Qualified candidate profile:
• Advanced Conversational English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must
• High school completion or one year of customer service, billing or collections experience preferred
• Previous work in billing, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Saturday from 6am to 11pm / Work on Mexico and USA Holidays

Additional Information:

What’s in it for you? Start with the paycheck! Our monthly compensation package is MXN$19,452.

Base Salary: MXN$15,000 (48 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training, including benefits
• If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with.

Ready to take our service to the next level? Apply today.