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India

Sr. Tech Specialist, Network Architecture

Location:

Gurgaon, India

Ref #:

152278

Date published:

11-Jan-2018
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Understand client/sales team requirements & translates the business requirements into specific deliverables from a technical support standpoint Handle all types of request landing into TSA inbox
Ensure the provided solution would work in customer’s environment and is commercially and technically viable
Understanding of customer network project requirement(Voice, Data and firewall) and project labor
Work on all major telecom services- VPN , Internet, Hosting, Cloud, Security , etc.
Team handling can come as part of role.
Scope validation & network requirement gathering.
Collaborate with the sales, network architect , network engineering teams and product teams as needed.
Preparation of Technical solution documents.
Preparation of service proposal documents.
Coordinating with multiple OEM vendors to provide quotes (equipment and maintenance) for supporting customer business.
Preparation of Bill of Material (Cisco) using Cisco commerce workspace tool. For non-Cisco, liaise with OEMs to ensure client design requirements are met.
Liaising with vendors to get the best discounts for AT&T.
Support Transfer of Service Agreement (ToSA) requests from one customer to another
Attend meetings and kick off calls with all the relevant internal and external stakeholders.
Support the technical sales team, as needed, by cross-training on systems and products Participate in training to stay current on existing products and learn upcoming products
Responsible for tracking performance Analytics & publishing Dashboard

Roles and Responsibilities:

Understand client/sales team requirements & translates the business requirements into specific deliverables from a technical support standpoint Handle all types of request landing into TSA inbox
Ensure the provided solution would work in customer’s environment and is commercially and technically viable
Understanding of customer network project requirement(Voice, Data and firewall) and project labor
Work on all major telecom services- VPN , Internet, Hosting, Cloud, Security , etc.
Team handling can come as part of role.
Scope validation & network requirement gathering.
Collaborate with the sales, network architect , network engineering teams and product teams as needed.
Preparation of Technical solution documents.
Preparation of service proposal documents.
Coordinating with multiple OEM vendors to provide quotes (equipment and maintenance) for supporting customer business.
Preparation of Bill of Material (Cisco) using Cisco commerce workspace tool. For non-Cisco, liaise with OEMs to ensure client design requirements are met.
Liaising with vendors to get the best discounts for AT&T.
Support Transfer of Service Agreement (ToSA) requests from one customer to another
Attend meetings and kick off calls with all the relevant internal and external stakeholders.
Support the technical sales team, as needed, by cross-training on systems and products Participate in training to stay current on existing products and learn upcoming products
Responsible for tracking performance Analytics & publishing Dashboard

Key Competencies and Skills:

BE/B tech from a good college/university, CCNA/CCNP-certification is preferred. Articulate in his/her written and oral communication, have sound understanding of networking & telecom business, is flexible to upgrade competence level on need basis and is comfortable handling technical team and customer too. Good excel skills would be preferred. Work experience- 10-12 years.

Education and Qualifications:

BE/B tech from a good college/university, CCNA/CCNP-certification is preferred. Articulate in his/her written and oral communication, have sound understanding of networking & telecom business, is flexible to upgrade competence level on need basis and is comfortable handling technical team and customer too. Good excel skills would be preferred. Work experience- 10-12 years.

Additional Information:

In addition to above, prior experience in similar role would be an added advantage