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Hong Kong SAR

Carrier Billing Operation Dispute Specialist


Hong Kong, Hong Kong SAR

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Access & Payable Billing Invoice Specialists will manage invoice receipt, upload and validation as well as dispute management for APAC Telecom Suppliers and they will be a part of the Access Billing Management team within Finance organization. Dispute management also involves regular communication and follow-up with Telecom vendors across multiple countries via e-mails, conference calls or occasionally face to face meetings with vendors when they are visiting AT&T in Hong Kong.

Roles and Responsibilities:

o Support inventory management and accuracy. Proactively suggest solutions to ensure continuous improvements in areas of responsibilities
o Determine and highlight areas with financial saving opportunity or cash flow improvement
o Support/Initiate projects to improve Invoice Processing and Dispute Management process.
o Help to identify root cause of disputes and work with the vendors and partner organizations on elimination and long term fix
o Manage expectations and proactively cooperate with vendors to obtain desired billing input
o Anticipate problems and drive resolutions using good judgment and negotiation skills.
o Identify ways to share information/experience/knowledge that enhances process effectiveness.
o Receive/Download and Track invoices from Telecom suppliers across APAC.
o Convert invoices to desired format by using converter files and ensure correct upload to AT&T tooling for validation
o Validate and comment on mismatches and arrange inventory correction
o Ensure on-time invoice payments and request manual urgent payments if needed
o Comply with local legislation and internal policies covering VAT Compliance, Document retention and archiving
o Follow-up with suppliers on unbilled items to minimize risk of disconnection
o Support annual reconciliation of the outstanding balances with vendors
o Provide input for metrics and status of pending invoices
o Establish and maintain an effective working relationship with vendors, AT&T partner organizations and broader ABM teams
o Occasionally represent the ABM team on Annual Review Meetings with vendors

Key Competencies and Skills:

Other skills:

1. Accuracy – attention to details with a methodical and organized approach
2. Flexible, Analytical mind, Problem solver
3. Ability to work to tight deadlines while maintaining output quality
4. Excellent degree of PC literacy (MS Office, Outlook, etc.) excellent MS Excel skills including advanced use of functions
5. Good organizational skills, self-disciplined and a team player with good interpersonal skills
6. A good team player with commitment and positive attitude.
7. Ability to work with teams and vendors across countries/regions, Cultural Awareness
8. Experience with reporting and metrics- strong numerical skills
9. Understanding of the AT&T Access management/ Finance procedures is an advantage
10. Strong knowledge of AT&T process environment - Knowledge of AT&T Telecom supplier billing and ordering tools and processes is an advantage
11. Strong knowledge of Telecom Products and Services is an advantage
12. CPA is essential

Education and Qualifications:

University education- Economic or Finance degree preferred

Language skills:
Fluent English, Chinese (both Cantonese and Mandarin) languages communication skills are required including proficient writing ability.