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Tech Specialist - Cisco IP Telephony


Hyderabad, India

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Technical Specialist will be responsible for designing, implementation and maintenance of AT&T Client IPT infrastructure utilizing Cisco unified communication products.

Roles and Responsibilities:

• Translate business requirements into IPT solutions.
• Implement complex projects and provide L2/L3 support for incidents.
• Handle escalations and co-ordinate with various internal teams to improve process and quality of deliverables.
• Documents the problem/resolution to allow for future reference in Knowledge Database
• Understands the criticality of cases and meets initial response time as defined in SLA.
• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action
• Prepare RCA for Sev1 incidents

Key Competencies and Skills:

Candidates must meet most of the following criteria:
• Should have very high level of Customer Focus to provide effortless Customer Experience. Should display a positive attitude working with various peers/ customers / clients/ vendors etc.
• 5-8 years of experience in implementation/support of Cisco VOIP solutions.
• Expertise in SIP, Cisco Unified call manager 8.x 11.x, SIP trunking, CUBE, CME and SRST.
• Experience in implementation of VMWare ESXi and UC on UCS C series servers.
• Deploy Cisco ISR routers 29XX, 39XX and 44XX using MGCP, H323 and SIP protocols.
• Experience in implementation and maintenance of Cisco call center solutions (UCCX)
• Ability to proactively identify solution related issues and well versed in change executions

Education and Qualifications:

Engineering/ Graduation/ Diploma/Equivalent in Computer Science

Preferred: CCNA or Equivalent
Preferred: CCNP or Equivalent

Additional Information:

• Analytical, detail orientated
• Ability to work well under pressure, set priorities and make well-considered decisions and have a “can do” attitude
• Ability to work within deadlines, and contribute towards the teams overall success and achieving own goals.
• Communication Skills: Be mature in approach to various tasks and challenges, be a good communicator with all functions within and external to AT&T.
• Team Player: Be motivated, be able to work alone and comfortable interacting with other team members, be it in the same office or across international boundaries