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Voice Engineer - IPT


Hyderabad, India

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Voice engineer will be responsible for implementation and maintenance of AT&T Client IPT infrastructure utilizing Cisco/Avaya product line

Roles and Responsibilities:

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues
• Implement Cisco and Avaya IPT solution as per design from lead and Architects.
• Provide L2 support for day to day operational incidents.
• Perform Cisco/Avaya MACDS with in stipulated time and SLAs.
• Responsible for preparing reports for management and client.
• Responsible for keeping the project SharePoint portal/file share up-to-date
• Provides timely updates to customers/team members

Key Competencies and Skills:

Candidates must meet most of the following criteria:
• Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company’s bottom line.
• Strong interpersonal and communication skills. Good analytical and troubleshooting skills
• Minimum 4+ years of experience in implementation/support of Cisco/Avaya IPT solution.
• Strong experience handling MACDS in Cisco call manager 8.x to 11.x, voice gateways, Avaya communication server and UCCX.
• Build strong working relationship with Team Technology Lead, Account Support Team representative.
• Strong experience in Avaya will be an added advantage.

Education and Qualifications:

Engineering/ Graduation/ Diploma/Equivalent in Computer Science.
Preferred: CCNA, Avaya or SIP Certification
Preferred: CCNP or Equivalent Additional Information