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Account Profiler


Kosice, Slovakia

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Location: Kosice, Slovakia
Working time: 2 shift system, US/EMEA working time

Roles and Responsibilities:

- Create and profile new accounts for AT&T services
- Order service administrator id¡¦s for new accounts
- Review contracts in PCS Homer tracking system
- Perform tasks in EFMS when account profiling tasks are received
- Update GIOM with new account setup id¡¦s
- Keep the billing coordinators for various countries informed of new and updated accounts for customers
- Update account profiling tasks in GCSM and submit to EFMS/Project Management

Key Competencies and Skills:

- Two or more years experience in customer service, collections, or sales
- Knowledge of Word, Excel, PowerPoint, and Outlook
- Strong communication, problem solving, decision-making and negotiating skills
- Ability to plan/organize work activities and influence/persuade others
- Fluent English language required

Education and Qualifications:

- Business Product Line experience & knowledge
- Experience with Data Analysis & Reporting

Additional Information:

Fixed term contract !!!