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At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Mexico

Bilingual Customer Service Representative – Sales, Service and Retention

Location:

Mexico City, Mexico City, Mexico

Ref #:

152472

Date published:

14-Jul-2018
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Delivering best-in-class service is just the beginning. As a Bilingual Sales, Service and Retention Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Roles and Responsibilities:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to initiate to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
• May perform other related duties and responsibilities as assigned and/or required.
• Solid problem-solving skills for the purpose of determining and solving customer billing issues
• Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

Education and Qualifications:

Qualified candidate profile:
• Advanced English proficiency to communicate effectively
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage.
• Experience using a personal computer and Microsoft Office products is a must
• Schedule flexibility: Monday to Sunday from 7am to 10pm (considering time changes during summer and winter)
• Availability to work on Mexico and USA Holidays

Additional Information:

What’s in it for you? Start with the paycheck, our monthly compensation package is MXN$17,573.

Base Salary: MXN$13,120 (48 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

On our Sales, Service and Retention team, reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN.

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)

Ready to take our service to the next level? Apply today.