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At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Mexico

Bilingual Customer Service Representative – Sales, Service and Retention

Location:

Mexico City, Mexico City, Mexico

Ref #:

152472

Date published:

04-Oct-2018
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Delivering best-in-class service is just the beginning. As a Bilingual Sales, Service and Retention Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Roles and Responsibilities:

• Ability to deal with a variety of customers.
• Ability to upsell products and services from AT&T
• Ability to explain and resolve complex billing issues
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative

Key Competencies and Skills:

1. Positive Service Orientation
2. Communication & Responsiveness
3. Knowledge of Computers & Technology
4. Following Policies & Procedures
5. Problem Solving & Learning Orientation

Education and Qualifications:

Qualified candidate profile:
• Advanced English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Sunday from 7am to 10pm (considering time changes during summer and winter), and work on Mexico and USA Holidays

Additional Information:

What’s in it for you? Start with the paycheck, our monthly compensation package is MXN$17,573.

Base Salary: MXN$13,120 (40 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

On our Sales, Service and Retention team, reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN.

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)

Ready to take our service to the next level? Apply today.