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Mexico

Trainer Specialist

Location:

Mexico City, Mexico City, Mexico

Ref #:

153715

Date published:

24-Oct-2018
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Responsible for coordinating course delivery and/or delivering instruction to management and non- management employees on tasks, policies and procedures associated with specific job titles. Instructional subject matter varies according to the needs of the client, involves specific skill sets and utilizes various instructional techniques.

Roles and Responsibilities:

Participates in client discussions to determine training needs. May be responsible for vendor coordination and negotiations for external training programs. May coordinate with internal clients and instructors to deliver internal training programs. May be required to provide instruction to external customers on the use of various equipment, products or services. Instructional responsibilities may include training service representatives in the handling of customer contacts involving customer records, service order negotiation, product sales and service, and credit collections work. Responsibilities also may include training network personnel in subject matter related to network engineering, outside plant, cable placement and repair, provisioning and maintenance, central office operations, and premises installation and repair. May be required to maintain training labs and/or provide classroom support to ensure materials, equipment, etc. are in place for training sessions. May lead courses for a variety of clients, conducts performance reviews, administers progressive discipline, partners with clients to achieve common revenue/service goals and works closely with design personnel to develop and maintain course materials. May facilitate courses to develop 1st and 2nd level manager skill sets in engagement, planning, performance management, customer attentiveness, delegation, diversity, attendance management, communication skills and labor relations. May provide feedback on instructor delivery, content or other aspects of a training course. May conduct train-the-trainer sessions for other instructors and provide coaching to students and employees on creating development plans and monitoring progress.

Key Competencies and Skills:

Typically 2 -5 or more years of experience in related areas of responsibility.
Adult Learning: Theory and Practice-2
•Employee Development Strategies-2
•HR POLICIES, STRATEGIES & ENVIRONMENT-2
•Human Resources Consulting-2
•Knowledge of Organization-2
•Make data-driven decisions-1
•Managing Multiple Priorities-2
•MS EXCEL-2
•Think strategically and globally-2
•Training Delivery - HR-2

Education and Qualifications:

Typically High School diploma or GED. Preferred Bachelors of Science/Bachelors of Arts.