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Mexico City, Mexico

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This individual will be responsible for daily Operational Support of AT&T Transactional Research Programs. These programs gathers customer sentiment enterprise wide including customers in stores, care centers and network operations, among other touch points.

Roles and Responsibilities:

o Investigates and resolves data issues including discrepancies of definition, format and function
o Quality control of databases, resolving data problems, and analyzing system changes for quality assurance
o Extracts and analyzes data from specific applications, systems and/or databases to create reports and provide recommendations based on the analysis of the data
o Frequently interact with peer groups on issue resolution, analysis recommendations, and system/program performance

Key Competencies and Skills:

Business related experience working with SQL and databases
English fluency - written and verbal

Education and Qualifications:

University Degree - International