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Sr. Associate, Customer Project Delivery


Mexico City, Mexico

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Develops, negotiates, and executes pre- and post-sales services delivery and implementation of large and/or complex accounts that span multiple locations and cross multiple teams. Ensures installations are delivered in an optimum timeframe, monitors process quality, oversees service delivery procedures to support large-complex post-sales implementations for AT&T products & services. Develops detailed project plans to support end-to-end execution.

Roles and Responsibilities:

Responsible for all aspects of project management associated with the implementation of assigned external customer-facing projects/programs. Under limited supervision, conducts project management of multiple medium projects or phases of a larger project at one time. Attends and leads project meetings and is responsible for project tracking and analysis. Responsible for client satisfaction and on time performance. Responsible for long term relationship management with AT&Ts strategic customers during the project/program management life cycle and may provide consultative advice and support. Provides a single point of contact and is the AT&T face to the customer during implementation. Communicates to internal team members and to the client/vendors. Creates detailed work plans, schedules, project estimates, and status reports. Provides guidance and expertise in project management through the use of a structured project management methodology to define and carry out business objectives. Recommends and takes action to direct the analysis and solutions of problems. Coordinates activities of a project team and may identify resources. Ensure adherences to quality standards and reviews project deliverables. Must have thorough and some technical understanding of AT&T products and services. Provides technical and analytical guidance to project team. Projects are typically moderately complex in nature, sometimes follow a repeatable framework, and require some analytical skills in defining scope and objectives.

Key Competencies and Skills:

Candidates with the following core competencies needed - Decision Making, Collaboration and Teamwork, Initiative, Integrity, Flexibility/Adaptability, Functional Expertise, Persistence, Attention to Detail, Planning and Organizing, Conflict Management/Resolution, Goal Orientation, Customer Focus, Problem Solving, Dependability, Analytical Thinking, Stress Tolerance, Communication, and Time Management.

Education and Qualifications:

Bachelors degree required.

Additional Information:

Candidate needs to be bilingual - verbal, written, and comprehension in English.