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Mexico

WORKFORCE SR. ASSOCIATE, OPERATIONS SERVICING

Location:

Mexico City, Mexico

Ref #:

152009

Date published:

20-Oct-2017
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The first point of contact for all issues related to DTV systems. Will serve as the Admin contact for all password resets and system issues. Will work closely with TSI and the DTV Support team to resolve system access issues.

Roles and Responsibilities:

Completes all onboarding tasks for new employees, assists with training on webstation and use of phones and softphone software, completes monthly hierarchy. This includes providing new class training and support while in nesting and taking initial calls.

Onboarding consists of working with multiple teams to include Area Managers, HR, TSI and support groups to provide all system access for the line of business supported.

Needs to have the ability to understand the different lines of business, the reporting structure and which systems and profiles for the individual systems are required for representatives and managers.

Supports Area and Team managers with submission of the monthly hierarchy. Targets for the center are based on the monthly hierarchy and is important for all reporting related to results for sales performance, call metrics and Voice of the Customer.

Key Competencies and Skills:

Attention to detail is a must.
Requires ability to meet deadlines
Excel expert
Education and Qualifications:
College degree
Bilingual (Spanish and English)

Education and Qualifications:

College degree
Bilingual (Spanish and English)