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Customer Relations Manager


Mexio City, Mexico

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Supervisory responsibility for a staff of project or program managers. Responsible for suggestions and recommendations as to the hiring, firing, advancement, promotion or other change of status for subordinate staff.

Roles and Responsibilities:

Oversees the work product of direct reports responsible for various projects or programs of a highly complex nature and may meet short or long-term needs of the business. Ensures direct report team is meeting the expectations of the business by reviewing project/program deliverables. Responsible for assembling account and project/program teams, assigning individual responsibilities, identifying appropriate resources needed for program development and project life cycle management/project phases, and developing schedule to ensure timely completion of project/program and meeting deadlines of project. Project management responsibilities may require execution of life cycle account management deliverables at the operations level. Must be familiar with the scope and objectives of the project/program, as well as the role and function of each team member in order to effectively coordinate the activities of the team. Performs coaching, development, performance management functions for subordinate staff.

Key Competencies and Skills:

• Analytical Thinking
• Business Assessment
• Business Orientation
• Consulting Expertise
• Core Application Systems
• Document Management
• Managing Multiple Priorities
• Process Management
• Project Administration
• Project Management
• Systems Thinking
• Customer Resolution

Education and Qualifications:

Education: Bachelor Degree required
Experience: At least 5 years related experience preferred. PMP Certification preferred.

Additional Information:

Verbal and written English language proficiency.