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Area Manager Information Management


Naucalpan de Juarez, Mexico

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At AT&T we have a passion for technology and we are leading the way into the future. We're developing new technologies to make it easier for our customers to stay connected to their world. And with a network that covers 225 countries and more than 120 million customers, we’d say we’re well on our way!

Our Computer Operations & Security Compliance Organization is currently seeking a dynamic and driven leader to manage a world-class team of System Administrators located in Naucalpan de Juarez, Mexico. This is an opportunity for you to work for the world’s leading network provider! The future is now, are you ready for the challenge?

Roles and Responsibilities:

• Ensure performance and quality standards through coaching and development. Includes 1x1 conversations, team meetings, call observations, required safety coverage, recognition, administration of action plans and discipline as well as maintaining quality documentation for each direct report
• Ability to quickly learn how technical procedures work, points of contact, and key stakeholders, in order to act as technical escalation point for one or more platforms in your region
• Provide direction and guidance to direct reports; Direct the flow of operations and fix problems before they arise.
• Work with Training Coordinators to design and implement training programs for the team
• Develop data driven business plans for team
• Monitor and ensure accountability for the operating environment including policies and procedures, operating structure, and information flow.
• Work closely with both customers and vendors to understand their processes and requirements and how it impacts your local team and teams around the world.
• Collaborate with peers from around the world to ensure customers are provided world-class support

Key Competencies and Skills:

• Dedication to leadership and the commitment to lead by example
• Demonstrates mentoring and development of direct reports
• Ability to multitask
• Ability to work in a high pressure environment
• Ability to learn new technologies quickly and without supervision
• Ability to understand the technical design/architecture of computer systems, networks, and applications
• Experience collaborating with end users to address concerns/issues
• Experience managing team performance
• Fluent use of English written and spoken
• Clear and concise communication
• Flexibility to work nights/weekends as required

Education and Qualifications:

• Bachelor or Masters in Computer Science, Operations Research, Technology Management, or a related field
• 5+ years in the Information Technology sector with 2+ years as a Team Lead or Supervisor
• Experience within the telecommunications and/or networking industry is desirable; experience in System Administration a plus
• Fluent English skills (written and verbal) – C1 level
• Good organization and attention to detail
• A logical mind-set and a passion for problem solving and teamwork
• Experience in a multi-national, multi-cultural, global environment
• Experience within the telecommunications and/or networking industry is desirable