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Mexico

Network Engineer - Field Engineer

Location:

Queretaro, Mexico

Ref #:

150764

Date published:

16-Feb-2017
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Level 2 on-site @ customer Datacenter in Queretaro for the support and management of the routing, switching infrastructure for a major financial customer in Mexico.
Perform daily datacenter operation activities (Troubleshoot Tier 2 incidents, equipment configuration, services monitoring, support & management, MACD execution) for the customer datacenter infrastructure.

Roles and Responsibilities:

-Provide on site support for datacenter infrastructure @ Queretaro datacenter.
-Responsible for the execution changes on the routing and switching infrastructure.
-Assist and provide hands and eyes for our L3 team.
-Configure and interpret sniffer captures.
-Interact with other IBM/IBM Customer service towers to ensure the end-to-end solution of issues.
-Maintain network operation under SLA´s
- 7x24 availability

Key Competencies and Skills:

- ITIL knowledge with technical network background.
- Fluent Spanish and English speaking.
- Service Management and Customer oriented.
- Good relationship with customers and capable to work under high stress.
- Knowledge of Cisco (Nexus / Blade switches). (desirable)
- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)
- +3 Years of Experience supporting & managing network devices
-Installation, configuration and management of Windows 2008- 2012 platforms.
- Virtualization (VMware VCenter)
- Support, backup configuration, integration and storage systems, (SQL, SAN)
-Monitoring tools (MIBs, TRAPs, equipment discovery, etc.), configuration and troubleshooting of SNMPv2, SNMPv3 configurations.
-CCNA level (switching, STP, Vlans, ACLs, routing, etc.)

Education and Qualifications:

-Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.
-Spanish or English speaking degree or certification (if not mother tongue).
- Cisco CCNA R&S Certified
- Cisco CCNP R&S Certified
- Cisco Datacenter Certification (desirable)
Sniffer Usage Training or demonstrable skills.