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Network Specialist - Field Support


Queretaro, Mexico

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Level 2-3 on-site @ customer Datacenter in Queretaro for the support and management of the routing, switching, load balancing, DHCP, DNS, infrastructure for a major financial customer in Mexico.
Perform daily datacenter operation activities (Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management, MACD execution) for the customer datacenter infrastructure.

Roles and Responsibilities:

-Provide onsite support for datacenter infrastructure @ Queretaro datacenter.
-Responsible for the execution changes on the routing, switching, load balancing, DHCP, DNS infrastructure.
-Assist and provide hands and eyes for our remote L3 team.
-Configure and interpret sniffer captures.
-Interact with other IBM/IBM Customer service towers to ensure the end-to-end solution of issues.
-Maintain network operation under SLA´s
- 7x24 availability

Key Competencies and Skills:

- ITIL knowledge with technical network background.
- Fluent Spanish and English speaking.
- Service Management and Customer oriented.
- Good relationship with customers and capable to work under high stress.
- Knowledge of Cisco (Nexus / Blade switches).
- Multi brand knowledge in routing & switching (Cisco, Juniper, Extreme) (desirable)
- Knowledge of F5 balancers
- Knowledge of Infoblox appliances
- +5 Years of Experience supporting & managing network devices

Education and Qualifications:

-Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.
-Spanish or English speaking degree or certification (if not mother tongue).
- Cisco CCNA R&S Certified
- Cisco CCNP R&S Certified
- Cisco Datacenter Certified or Datacenter experience
- F5 Certified or demonstrable skills
- Infoblox Certified or demonstrable skills
- Sniffer Usage Training or demonstrable skills.