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United Kingdom

Graduate Service Manager

Location:

Redditch, United Kingdom

Ref #:

152371

Date published:

09-Feb-2018
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We have a unique opportunity for an entry level graduate to join our Service Management Team who provide day to day support to our strategic customers and work closely with our internal community to deliver solutions.

Roles and Responsibilities:

The role of Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customer’s business requirements and the AT&T products and services that are used to support these requirements.

The SM also builds similar relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to SM requirements. Globally, Service Management is moving towards a Consultative Practice supported by SoCS for Service Management (Science of Consultative Selling) methodologies

Key Competencies and Skills:

Excellent interpersonal skills : Empathy ; Respectfulness ; Ability to lead corrective action teams ; persuasive and diplomatic
• Ability to multitask in a complex environment and deliver to timescales.
• Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
• Understanding of geographical and cultural, human and business differences.
• Excellent presentation skills
• Awareness of and ability to articulate Corporate Strategy as well as industry developments
• Sufficient seniority to interact at senior levels within an organisation
• Ability to work in isolation and on own initiative in highly pressured situations.

Education and Qualifications:

Recent graduate level qualification

Additional Information:

Full UK Driving Licence is beneficial
We are only able to consider applicants who are fully permitted to work in the UK