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Argentina

Technical Specialist-Field Engineering

Location:

San Isidro, Argentina

Ref #:

150866

Date published:

15-Mar-2017
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SERVICE OPERATIONS EXECUTIVE, Customer Point of contact responsible for the delivery of AT&T Services in the account. Coordination and interface for Delivery teams, AT&T Sales. Responsible for SLA attainment, Customer Sat metrics, Process Compliance, Account management, stewardship and growth. 24X7 Network Operations management.

Roles and Responsibilities:

SERVICE OPERATIONS EXECUTIVE, Customer Point of contact responsible for the delivery of AT&T Services in the account. Coordination and interface for Delivery teams, AT&T Sales. Responsible for SLA attainment, Customer Sat metrics, Process Compliance, Account management, stewardship and growth. 24X7 Network Operations management.

Key Competencies and Skills:

PM and ITIL skills, finance, certified a plus.
Cisco Certifications.
Multibrand knowledge preferred in switching and routing (Cisco, Juniper, Extreme, IBM etc.)
Good relationship with customers with leadership skills and capable to work under high stress.
Fluent Spanish and English speaking.

Education and Qualifications:

Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.
Project Management Certified
Cisco CCNA Certified
Cisco CCNP Certified
Cisco CCCIE Certified Preferred
ITIL Knowledge or Certified.