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Technical Solutions Consultant (TSC)


Singapore, Singapore

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The Technical Consultant is responsible to support key customers in the ASEAN region. This role is expected to be the trusted advisor for key customers to identify business problems, gather requirements, develop customer technical solutions involving Wide Area Network, Data center, Cloud computing, IoT, Unified communications and Security.

Roles and Responsibilities:

• Responsible to provide pre-sales technical support to ASEAN Sales team to retain existing and grow new business
• Customer engagement - Translating business requirements into technical requirements and solutions that includes Wide Area Network, Cloud Services, Unified Communication, IOT and Security services
• Supporting sales teams by leading technical discussions in client and vendor meetings across multiple levels to identify business and technical requirements
• Provide technical expertise in customer presentations and product demonstrations
• Support sales team in responding to customer RFP / RFI
• Collaboration with the Global team across different regions to develop solutions
• Engage with external vendors to provide turn key solutions to complement with AT&T Services
• Support Sales teams to work through internal operational processes

Key Competencies and Skills:

• Must be proficient in written and spoken English
• Good communication and interpersonal skills
• Be flexible with regards to work assignments
• Ability to work independently and work under pressure in meeting customer proposal deadlines
• Self-motivated
• Demonstrates knowledge and interest in new IT technologies and product offering
• Comfortable with working extended hours when necessary
• Having industry recognized certifications such as CISSP, CCIE will be an advantage
• Able to travel locally and internationally occasionally

Education and Qualifications: