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Sr. Associate, Network Operations


Spain, Spain

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Location, Zaragoza, Spain
Working hours: EMEA working hours

Focuses on continuous operations, incident, change and problem management of supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customer's production environment while maintaining highest level of security compliance and achieving a high level of customer satisfaction.

Roles and Responsibilities:

- Build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams
- Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes
- Complying with the ITIL standards by observing the Incident Management lifecycle processes.
- Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
- Support and assist the Team Technology Lead for documentation libraries for the area of your expertise.
- Ensuring compliance with internal documentation standards; also accountable for updating the documentation
- Must be able to prepare technical documentation upon request

Key Competencies and Skills:

Required Skills:
- English - fluent knowledge
- 2 years’ experience in a Network Operations role.
- Routing – (Cisco, HPN) dynamic protocols like EIGRP and OSPF.
- Firewalls equipment (Cisco ASA, Checkpoint, Fortinet)
- Switches (Cisco, HPN Switches) – layer 2 technologies like Link Aggregation, VLANs, Spanning Tree, Port Security
- F5 Load Balancers – basic knowledge of LTM
- Wireless Controller (Cisco, Aruba or similar) and WiFi technology in general.

Desired Skills:
- Strong interpersonal and communication skills
- Good analytical and troubleshooting skills
- Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line

Education and Qualifications:

Required: CCNA or Equivalent
Preferred: CCNP or Equivalent
Required: Bachelor of Science Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications.

Additional Information:

Speak English