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Hong Kong



Taikoo Shing, Hong Kong

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Reporting to the Operation Team Leader of Billing Operation, the incumbent is responsible for performing all facets of billing operation related activities, providing support to all twelve AT&T countries within Asia Pacific. Major activities include validating bill trigger, invoicing, consolidation statement, and print & dispatch operation.

The incumbent is acting as the subject matter expert (SME) in most of the billing activities. Working closely with the operation leaders, the billing specialist is able to process day to day operation duties independently.

Roles and Responsibilities:

- Ensure the successful completion of the billing cycle in accordance with the pre-defined processes and DLPs, meeting operational metrics.
- Review and analyze all contractual documents in support of billing to ensure that we able to implement all the billing requirements meeting customer expectation.
- Implement rates and discounts in compliance with customer contracts.
- Prepare billing supporting document and determine correct financial coding to support day to day operation as necessary.
- Identify all non-standard billing requirements and implement accordingly.
- Provide invoice printing and dispatching support.
- Interface regularly with counterparts in different regions for knowledge sharing and improvement opportunities.

Key Competencies and Skills:

- Language requirement: conversational and written proficiency in English is a MUST
- Knowledge of AT&T billing environment is preferred
- Ability to interface with all levels of management
- Strong interpersonal/communication skills
- Good knowledge in telecommunication, network services, billing and/or customer service is preferred
- Project coordination skills

Education and Qualifications:

Education: University degree, major in finance/business management related disciplines preferred.
Minimum 1 years working experience.
Some finance knowledge is desirable